Customer Feedback August 2017
Over the last 24 years we’ve installed more than 40,000 installations for customers in the East Midlands. Whether it’s a conservatory, a houseful of windows, roofline, an aluminium door in a new kitchen extension, or a new bathroom window, we ask all our customers for feedback when we’ve finished installing at their homes. We read every single comment that comes back to us. Here’s a selection of some of their recent comments:
Mr and Mrs K from Castle Donnington rated the sales advisor, survey and admin team, and the installation as excellent. Here’s what they had to say: “Very professional and most helpful with design ideas. We’re very pleased with the finished job. Excellent workmanship.”
Mrs S from Turnditch rated us excellent in all categories. She added: “Matt and Josh were amazing. Our windows are fabulous. They were tidy workers. Brilliant.”
Installers were tidy and friendly
Mr and Mrs K from Aston on Trent has used us before. Again, three ticks in the excellent boxes. “We called Trade Windows on the morning of my day off and Mark came in the afternoon. Thank you!” They added that the installers were tidy and friendly. Their final comment was: “Keep up with the good work. Thanks very much.”
It was a family connection for Mr and Mrs C from Allestree as we were recommended by their son who has also had windows fitted by us. They said: “We were given a detailed description of the units recommended and explained their benefits which have proven true. We were kept informed of the progress of our order and were provided information about the units fitted. The job was performed with the minimum of intrusion. The installers were very polite and gave us instructions of how to operate and maintain the windows.”
Helpful and professional
We weren’t the first port of call for Mr and Mrs C in Melbourne who only called into the showroom because someone else was closed on a Saturday afternoon! They said: “We saw Mark who was very helpful and professional. Everything about the service offered was excellent. We wouldn’t hesitate to endorse you in the future.”
A fantastic job
We’ve been part of the airport grant scheme to reduce the noise from aircraft taking off and landing. Here’s what Ms P from Kegworth said after her new windows were installed: “Matt and Craig did a fantastic job. The lads were friendly, professional and clean. We are very happy with the finished result. Thank you.”
Mr W had seen an installation of ours at a property nearby his home in Borrowash and liked the product. He said: “Very nice, pleasant people. The fitting team introduced themselves and got on with the job. They explained everything. No problems.”
Cheerful and hardworking
After coming into the showroom, Mrs S in Allestree decided to go ahead with her installation. She said: “The installers were cheerful and hardworking. They did an excellent job. Very pleased with the result.”
It’s lovely when we get feedback like this – especially for the installation teams. Thank you all for your amazing comments.
To book a survey with us, call us on 01332 755551 or visit us in the showroom just opposite Wickes on Navigation Way, 810 London Rd, Derby, DE24 8WA.